Privacy Policy

This Privacy Policy explains how TryChatGet collects and processes information when you create an account, use the chat, connect model providers, subscribe, or contact support.

By using TryChatGet, you agree to the practices described here. If you do not agree with this policy, do not use the service.

We collect information you provide directly, technical data generated while using the service, and data from payment, analytics, or OAuth providers when required to operate TryChatGet.

• Account data: name, email, sign-in method, profile settings, subscription status, and the time you confirmed you are 18 or older.
• In-service content: prompts, messages, files, model responses, chat history, and related metadata.
• Payment data: transaction status, plan, billing period, and payment records. We do not store full card numbers.
• Technical data: IP address, browser, device, error logs, access times, language, approximate location, and interaction events.
• Safety data: the result of automated content checks (a category and a score, never the content itself) and any content reports you submit.
• Support communications: requests, attachments, correspondence history, and the outcome of your request.

We use data to provide the service, ensure security, deliver support, improve the product, process payments, and comply with legal requirements.

• Provide access to chats, models, history, files, and personal settings.
• Process payments, manage subscriptions, and send receipts and account notifications.
• Detect abuse, protect accounts, prevent fraud, and diagnose incidents.
• Analyze aggregated usage to improve stability, UX, and available features.
• Respond to support requests and fulfill requests to access, correct, or delete data.

We process personal data only where we have a contractual need, a legitimate interest, a legal obligation, or your consent. The scope of processing depends on which features you use.

We do not sell personal data. We share information only with the providers that operate the service, and only as needed for the purposes described in this policy:

• Hosting and storage: Amazon Web Services (Stockholm, Sweden) and Cloudflare.
• AI models: OpenRouter, which routes requests to model providers such as OpenAI, Anthropic, Google, xAI, Meta, DeepSeek, Alibaba (Qwen), Moonshot AI, Z.ai, Black Forest Labs, and ByteDance; OpenAI directly for voice transcription, image safety checks, and support.
• Safety checks: TypeSafe, through OpenRouter, which classifies the text of messages and replies for content we do not allow.
• Payments and email: Stripe (payments) and Resend (email you receive from us).
• Analytics and diagnostics: Amplitude, Google Analytics and Google Tag Manager, Contentsquare (session replay and surveys, only after you accept cookies), and Sentry (error reports).
• Features you choose to use: E2B (code execution), Tavily (web search), Composio (connected apps such as Gmail, Calendar, and Notion), and the sign-in providers Google, Microsoft, Facebook, and Apple.
• Legal advisers and government authorities, when required by law.

TryChatGet routes your requests to supported AI providers. Data you enter into the chat may be sent to the relevant model provider to generate a response.

We ask OpenRouter to send your requests only to providers that do not collect your data or use it for training. We do not use private chat content to train our own models without separate consent. Third-party AI provider policies may apply to processing on their side.

Text and images you send, and the replies and images the service generates, are checked automatically for content that is illegal or prohibited by our Terms (see the Content policy). We record only the result of each check (a category and a score), not the content. A blocked request is refused; it does not by itself close your account.

For users in jurisdictions where GDPR or similar rules apply, legal bases may include performance of a contract, legitimate interest, compliance with law, and consent for certain cookies or marketing communications.

We use cookies, local storage, and similar technologies for sign-in, security, remembering settings, analytics, and improving the service. Details are described in the Cookie Policy.

Depending on your country’s laws, you may have the right to obtain a copy of your data, correct it, delete it, restrict processing, object to certain processing, or withdraw consent.

You can download a copy of your data in Settings, under “Your data” (“Export my data”). We email you a ZIP file with your profile, conversations, memories, projects, files, and images; the link is valid for 7 days and one export can be requested every 24 hours.

For other requests, write to support@trychatget.com. We may ask you to confirm your account to protect your data.

You can delete your account yourself in Settings (“Delete account”). This deletes your profile, conversations, memories, projects, files, and images, disconnects connected apps, cancels any active subscription, and asks our analytics provider to erase your user record. Some records are kept for a limited time as described under Data retention.

We keep data only as long as needed for the purposes described. These are the periods we apply:

• Conversations you delete are removed immediately. Incognito conversations are deleted 24 hours after your last message.
• Images you delete are permanently removed after 30 days.
• Sign-in codes are removed 24 hours after they expire or are used; expired sign-in sessions after 30 days.
• Data export files are removed after 7 days.
• Contact details and notes in a content report are removed 90 days after we resolve the report; the record of the decision stays.
• Billing records, security logs, and support history are kept as long as needed for accounting, dispute resolution, security, and legal compliance. After you delete your account, a snapshot of account activity around a recent payment is kept for up to 18 months to answer payment disputes.

We apply technical and organizational security measures, including access control, logging, encryption in transit, and restricted access to personal data. No system is perfectly secure, but we continuously reduce risk.

TryChatGet is for adults. You must be 18 or older to use it, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact support and we will delete it.

Data may be processed in countries other than your country of residence. Many of the providers listed under “How we share information” operate in the United States. Where required, we use appropriate contractual and technical safeguards for international data transfers.

California users may have additional rights regarding access, deletion, correction, and opting out of certain data sharing. We do not sell personal data in the ordinary sense of CCPA/CPRA.

TryChatGet may contain links to third-party sites or services. We do not control their privacy policies and recommend reviewing them separately.

We may update this policy. If changes are material, we will notify you in the service or by another reasonable means. The update date is shown at the top of the page.

If you sign in with Google, we use Google data only for authentication, account creation, session maintenance, and features you explicitly activate. Access can be revoked in your Google Account settings.

Privacy questions can be sent to support@trychatget.com.